Terms of Service

1. Introduction

These Terms of Service govern your use of Trym Digital websites, dashboards, tools, reports, automations, integrations, and related services. By accessing or using our services, you agree to these terms.

If you use Trym Digital on behalf of a business or organisation, you confirm that you have authority to accept these terms for that business or organisation.

2. Our Services

Trym Digital provides digital monitoring, reporting, website support, SEO, security, uptime, analytics, social media, AI-assisted analysis, and related digital services.

2.1 Service Outputs

Reports, scans, recommendations, summaries, and AI-generated outputs are provided for guidance and operational support. You are responsible for reviewing outputs before relying on them for business decisions.

2.2 Service Changes

We may update, improve, replace, or remove features over time. We aim to keep core services stable, but some beta, experimental, or third-party-powered features may change more quickly.

3. Accounts & Access

3.1 Account Information

You agree to provide accurate account information and keep it up to date. You are responsible for maintaining access to your email address and login methods.

3.2 Account Security

You are responsible for keeping your password, authentication methods, and account access secure. Tell us promptly if you believe your account has been accessed without permission.

3.3 Authorised Users

If your organisation allows multiple users to access Trym Digital, you are responsible for ensuring those users follow these terms.

4. Acceptable Use

You agree not to misuse Trym Digital services. This includes:

• Attempting to bypass authentication, billing, plan limits, or access controls
• Using the platform to scan, monitor, or access websites you are not authorised to manage
• Uploading unlawful, harmful, infringing, or malicious content
• Interfering with service performance, security, or availability
• Reverse engineering, scraping, or extracting platform data except where allowed by law
• Using reports or AI outputs in a misleading or harmful way

5. Third-Party Integrations

5.1 Connected Accounts

When you connect a third-party account, you authorise Trym Digital to access the relevant data needed to provide the feature. You can disconnect supported integrations where the portal provides a disconnect option or by contacting us.

5.2 Google & YouTube

For Google and YouTube integrations, you also agree to Google's applicable terms and policies. Data from these integrations is used to provide reporting, analytics, dashboard summaries, and related recommendations.

5.3 Instagram & Meta

For Instagram or Meta integrations, you also agree to Meta's applicable terms and policies. Feature availability depends on the permissions granted and Meta's platform requirements.

6. Plans, Payments & Billing

6.1 Plans

Some services require a paid plan. Plan features, limits, and pricing may vary by account, contract, or offer.

6.2 Payments

If you purchase paid services, you agree to pay the applicable fees. Payments may be processed by third-party payment providers such as Stripe.

6.3 Cancellations

You may cancel paid services according to the terms of your plan or agreement. Some services may continue until the end of the current billing period unless otherwise agreed.

7. Content & Data

7.1 Your Content

You retain ownership of content, website details, account data, screenshots, reports, and other materials you provide to Trym Digital.

7.2 Permission to Process Data

You grant us permission to process your content and connected-service data as needed to operate, secure, improve, and support the services you use.

7.3 Privacy

Our handling of personal data is described in our Privacy Policy.

8. Availability & Changes

We work to keep services available and reliable, but we do not guarantee uninterrupted access. Services may be unavailable due to maintenance, outages, provider limits, third-party incidents, or events outside our control.

We may update the portal, modify features, adjust limits, or make operational changes where needed to improve performance, security, or service quality.

9. Disclaimers & Liability

9.1 No Guaranteed Results

SEO, security, analytics, uptime, AI, and marketing recommendations can support better decisions, but they do not guarantee rankings, revenue, traffic, security outcomes, or business performance.

9.2 Limitation of Liability

To the fullest extent allowed by law, Trym Digital is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or loss of goodwill.

9.3 Your Responsibility

You are responsible for reviewing recommendations, maintaining backups, approving changes, and ensuring that your use of the services complies with applicable laws and third-party terms.

10. Suspension & Termination

We may suspend or terminate access if you breach these terms, fail to pay applicable fees, misuse the platform, create security risk, or use the services unlawfully.

You may stop using the services at any time. Account deletion and data requests are handled according to our Privacy Policy and applicable law.

11. Changes to These Terms

We may update these Terms of Service to reflect service changes, legal requirements, or operational improvements. When changes are material, we will take reasonable steps to notify users, such as updating the date at the top of this page or contacting account holders.

Continuing to use the services after changes take effect means you accept the updated terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us: