Data Deletion & Account Removal

1. Overview

At Trym Digital, we respect your right to privacy and control over your data. You have the complete right to request deletion of your account and all associated data at any time, for any reason.

This page explains:

• What data will be permanently deleted
• What data may be retained for legal/technical reasons
• The complete deletion process
• Timeline for deletion completion
• Whether your data can be recovered after deletion

2. What Data Gets Deleted

When you request account deletion, the following data will be permanently removed from our systems:

2.1 Account Information

• Email address and login credentials
• Full name and profile information
• Company name and website information
• Profile picture and account settings
• Account creation date and login history

2.2 Dashboard & Activity Data

• All dashboard configurations and preferences
• Activity logs and usage history
• Login timestamps and session data
• User presence tracking data
• Custom settings and preferences

2.3 Monitoring & Analysis Data

• All SEO scan results and historical data
• Security scan reports and findings
• Website performance metrics
• Domain monitoring configurations
• Analytics and statistics related to your account

2.4 Integrations & Connected Services

• Instagram/Meta integration authorizations and tokens
• Connected service credentials (revoked)
• API keys and access tokens created by your account
• Integration history and logs

2.5 Administrative Data (if you have admin access)

• Monthly usage tracking (ownerUsage data)
• Admin activity logs
• Budget tracking information

Data Type	Deleted?	Details
Account Credentials	? YES	All authentication data removed immediately
Personal Profile	? YES	Name, email, photo, bio - all removed
Activity Logs	? YES	Login history, usage data removed
Scan Reports	? YES	All SEO/security scans and historical data
Integrations	? YES	Instagram/Meta and other connections revoked

3. What Data We Retain

Due to legal, technical, and financial requirements, the following minimal data may be retained:

3.1 Legal & Compliance Requirements

• Tax Records: If you had a paid subscription, payment records may be retained for 7 years for tax purposes
• Billing History: Invoice data needed for accounting and audit trails (anonymized)
• Terms Acceptance: Records that you accepted our Terms of Service (timestamps)
• Abuse Prevention: If your account was flagged for abuse, incident records may be kept (without personal identifying information)

3.2 Technical Backups

• Backup Copies: Data in cold storage backups will be deleted within 90 days
• Cache Data: Cached files and temporary data cleared within 30 days
• Logs: System logs may contain references for 6 months (for security debugging)

3.3 Aggregate & Anonymized Data

• Completely anonymized usage statistics (cannot identify you)
• Aggregated analytics (grouped with thousands of other users)
• De-identified data for product improvement

4. How to Request Deletion

4.1 Deletion Method

Account deletion requests must be submitted in writing to our support team. This is standard security practice to verify account ownership.

4.2 Step-by-Step Process

4.3 Required Information

Your deletion request must include:

• Account Email: The email address associated with your Trym Digital account
• Account Password: Your current account password (to verify ownership)
• Full Name: The name used when creating your account
• Reason for Deletion: Brief explanation (optional but helpful)
• Date of Request: Current date
• Your Signature: Confirmation of your identity

5. Account Deletion Request Form

Please complete this form and email it to [email protected] with the subject line: "Account Deletion Request"

6. Deletion Timeline

6.1 Processing Stages

• Receipt & Verification: 1-2 business days (we verify your identity)
• Data Deletion: 30 days (permanent removal from primary systems)
• Backup Deletion: 90 days (removal from backup systems)
• Final Confirmation: Within 30 days of primary deletion

6.2 Timeline Breakdown

Stage	Timeframe	What Happens
Request Received	Immediate	Email confirmation of receipt
Identity Verification	1-2 days	We confirm you own the account
Primary Data Deletion	30 days	Account removed from main database
Backup Deletion	30-90 days	Data removed from backup systems
Completion Confirmation	30 days	Final confirmation email sent

Total Time: Up to 90 days for complete deletion from all systems

7. What Happens After Deletion

7.1 Immediate Effects (After Verification)

• Your login stops working
• We stop sending you emails
• API keys and access tokens become invalid
• All connected integrations (Instagram, Meta, etc.) disconnect

7.2 Primary Deletion (Within 30 Days)

• Personal information (name, email) removed from active database
• All scan reports and analytics deleted
• Activity logs cleared
• Profile and settings erased

7.3 Complete Deletion (Within 90 Days)

• Removed from all backup systems
• No copies of your data remain in any server
• Your information cannot be recovered
• Final confirmation email sent

7.4 What Still Exists After Deletion

The following may exist after deletion (for legal/technical reasons):

• Anonymized aggregate data (cannot identify you)
• Invoice/payment records (for 7 years for tax compliance)
• General system logs and security audit trails (anonymized)
• Third-party data (if you shared info with other services)

8. Recovery After Deletion

8.1 Is Deletion Permanent?

YES. Account deletion is permanent and cannot be reversed.

8.2 Can I Create a New Account with the Same Email?

Yes, after your account is deleted, you can create a new account using the same email address. However:

• This will be a completely new account
• None of your old data will be transferred
• It will have a completely separate login history
• Wait 2-3 days after deletion before creating a new account

8.3 Data Export Before Deletion

If you would like to keep a copy of your data before deletion, you have options:

• SEO Reports: Screenshots or PDF exports of scan results
• Security Data: Download security scan results
• Analytics: Export usage statistics and charts
• Account Info: Request a data export from our support team

Contact [email protected] with "Data Export Request" to request a copy of your data before deletion.

9. Security Verification Process

9.1 Why We Verify

We verify your identity to prevent unauthorized account deletion and protect your data. This is a standard security practice.

9.2 Verification Methods

We verify your ownership through:

• Password Verification: The password you provide in your deletion request
• Email Confirmation: Confirmation email sent to your account email
• Security Questions: If necessary, we may ask security questions you answered during signup
• Phone Verification: For high-value accounts, we may request phone verification
• Video Verification: Government ID verification for large accounts (rare)

9.3 What If I Can't Complete Verification?

If you cannot verify your account ownership:

• Contact our support team immediately at [email protected]
• Provide as much account information as possible
• Include any documents that prove account ownership
• We will work with you to complete the verification (typically via phone call)

9.4 Privacy During Verification

• We never share verification information with third parties
• Verification data is deleted after account deletion is complete
• Our team is trained in privacy and data protection
• All communications are encrypted

10. Frequently Asked Questions

Q: How long does deletion take?

A: Up to 90 days total. Verification takes 1-2 days, primary deletion takes 30 days, backup deletion takes 60 days, and final confirmation takes 30 days.

Q: Can I delete my account through the app directly?

A: No, account deletion must be requested through email to ensure proper verification and security. This prevents accidental deletion.

Q: Will my email be used after deletion?

A: No. Your email will not be sold, used for marketing, or shared with anyone. It will be completely deleted from our systems (except for legal records required by law).

Q: What about data I shared with third parties?

A: If you connected Instagram, Meta, or other services, those platforms have your data independently. Deleting your Trym Digital account does not remove data from those platforms. You must delete your data from them separately.

Q: Can I partially delete data?

A: Yes, you can selectively delete specific data (like scan results) from your account settings without deleting the entire account. Contact support for assistance.

Q: Will you actually delete everything?

A: Yes. We permanently delete all personal data. The only data retained is legally required (tax records) or anonymized aggregate data that cannot identify you.

Q: What if I change my mind after requesting deletion?

A: Contact us immediately at [email protected] BEFORE the deletion is processed. If it's within the 1-2 day verification period, we can cancel the request. Once deletion begins, it cannot be stopped.

Q: Is there a charge for account deletion?

A: No, account deletion is completely free. We do not charge any fees for processing deletions.

Q: How do I know my data is really deleted?

A: We send a final confirmation email with deletion completion details. You can verify by attempting to log in (you'll receive an error). For additional verification, contact our support team.

Q: What about GDPR "right to be forgotten"?

A: Yes, we comply with GDPR and all other data protection regulations. This deletion process satisfies the right to be forgotten requirements.

Q: Who has access to my password?

A: We never store passwords in readable format. Your password is encrypted using industry-standard security. Only encrypted hashes are on file. Our support team never sees your actual password.

11. Contact Support

Have questions about account deletion? Our support team is happy to help:

What to Include in Your Email

• Subject: "Account Deletion Request"
• Your account email
• Your account password (for verification)
• Your full name
• Reason for deletion (optional)
• The completed form from above